Data & Privacy
At 99pow, your privacy is taken seriously. This Privacy Policy explains what personal information we collect when you use our platform, how we use it, who we may share it with, and what rights you have as a Filipino player. By registering and using 99pow, you agree to the practices described in this policy. We recommend reading this page alongside our Terms and Conditions for a complete picture of how your account is governed. If you have any questions about your data, our FAQ page is a good starting point.
A clear breakdown of the personal information 99pow gathers and the reason behind each category.
When you create your 99pow account, we collect your full name, date of birth, email address, mobile number, and your chosen username and password. This information is required to open and operate your account securely and to verify that you meet the minimum age requirement of 21 years old. We use your contact details to send you important account-related notifications, including deposit confirmations, withdrawal updates, and security alerts. Your date of birth is used strictly for age verification purposes and is never shared for marketing without your consent. All registration data is stored in encrypted form on secure servers and is accessible only to authorised personnel for the purposes described in this policy.
To process deposits and withdrawals in Philippine pesos, we collect payment method details including e-wallet identifiers, bank account references, and transaction history associated with your account. We do not store full card numbers or complete banking credentials — only the minimum data required to process and reconcile your transactions. Payment data is used to detect and prevent fraud, to comply with anti-money laundering obligations under Philippine law, and to respond to any disputes you may raise about a transaction. All financial data is handled in accordance with applicable payment security standards. Transaction records are retained for the legally required period even if you close your account.
When you access 99pow on your mobile, tablet, or desktop, we automatically collect certain technical data including your IP address, device type, operating system, browser version, and general location derived from your IP. This data helps us deliver a stable, mobile-optimised experience and to detect suspicious login attempts or unusual account activity. We also record which pages you visit, how long you spend on each section, and which features or games you interact with — this helps our team improve the platform based on how Filipino players actually use it. Usage data is anonymised wherever possible and is never used to make automated decisions that negatively affect your account without human review. You may review your active sessions at any time from your account settings page.
As required by applicable Philippine regulations, we may ask you to submit a government-issued ID, proof of address, or other documentation when you reach certain withdrawal thresholds or when our compliance team flags a verification requirement. Acceptable documents include a valid Philippine passport, driver's licence, SSS ID, UMID, or a recent utility bill issued in your name. These documents are used solely for identity verification and regulatory compliance — they are not used for marketing or shared with third parties except as required by law or by our licensed compliance partners. All submitted documents are stored securely, and access is restricted to the compliance team members who require it to process your verification. Documents will be retained only for as long as required by Philippine law.
When you contact our support team via live chat, email, or any other channel, we retain the content of those conversations along with your contact details, the date and time of each interaction, and the outcome or resolution reached. This data allows our team to provide consistent, informed support across multiple contacts and to follow up on unresolved issues effectively. Support records are also used to identify trends in player queries so we can improve our FAQ resources and platform guidance. We do not use support conversation content to target you with advertising. Support records are kept for a minimum of one year and may be retained longer if they relate to a dispute, regulatory matter, or ongoing investigation.
If you opt in to receive promotional communications from 99pow, we record your marketing preferences so we can send you relevant offers, sports betting news, and platform updates that match your interests. You can update or withdraw your marketing consent at any time from your account settings — opting out will not affect your ability to use the platform or access your existing balance. We do not share your marketing preferences or email address with third-party advertisers. Promotional emails are sent only by 99pow and will always include a clear unsubscribe option. We take care to ensure that marketing communications are reasonable in frequency and relevant to the types of games and sports you engage with on our platform.
Your Control
Under the Philippine Data Privacy Act of 2012 (Republic Act 10173), you have clear, enforceable rights regarding the personal data we hold about you. 99pow is committed to honouring these rights promptly and transparently. You do not need a legal representative to exercise any of these rights — simply contact our support team with your request and your registered account details.
All data requests are handled within the timeframes prescribed by Philippine data protection regulations. If you are not satisfied with how your request was handled, you have the right to raise a complaint with the National Privacy Commission of the Philippines.
You may request a copy of the personal data we hold about you at any time. We will provide a summary in a clear, readable format within the required timeframe. Requests can be made through our support team using your registered account email address.
If any personal information we hold about you is inaccurate or out of date, you have the right to request a correction. Some changes — such as name corrections — may require supporting documentation to protect account security and prevent fraud.
You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal obligations to retain certain records under Philippine law. Deletion requests linked to account closure will be assessed in line with applicable retention periods.
You have the right to object to the processing of your personal data for direct marketing purposes at any time, and we will stop that processing immediately upon receiving your request. You may also object to processing based on legitimate interests, subject to our assessment of any overriding legal or operational grounds.
Data Sharing
99pow does not sell, rent, or trade your personal data to any third party for commercial or marketing purposes. We share your information only where it is strictly necessary to operate the platform, comply with Philippine law, or deliver the services you have requested. The categories of recipients who may receive limited, purpose-restricted data are listed below.
We share the minimum transaction data necessary with our licensed payment partners to process your PHP deposits and withdrawals. These partners operate under strict data processing agreements and are not permitted to use your data for any purpose other than completing your transactions. All payment partners we work with are selected for their compliance with applicable Philippine and international security standards.
We are required by law to disclose certain account and transaction data to Philippine regulatory bodies, law enforcement agencies, and anti-money laundering authorities where legally compelled to do so. We will always seek to notify you of any such disclosure unless we are legally prohibited from doing so. Disclosures to authorities are made only to the extent required by the specific legal obligation and are not used for any wider purpose.
To carry out identity verification and responsible gaming checks, we may share limited identity data with specialised compliance service providers operating under contractual data processing obligations. These providers are engaged solely to assist with verification tasks and have no right to retain, sell, or use your data for their own purposes. All compliance partners are vetted for data security and regulatory standing before engagement.
Our FAQ covers the most common data and account queries. If you need something more specific, our support team is here to help. Ready to get started? Create your free account and enjoy the full 99pow experience.